FAQ

How do you achieve "smokeless" effect on these candles?

• Simple! Just trim off all of the black bits before re-lighting your candle. You don't need a fancy trimmer either, you can just use your fingers. NEVER burn any candles too close to a wall!
• Candle care is key! Never burn a candle unattended. We have run many tests and have found that these produce virtually zero smoke and soot, as long as the wicks are trimmed before each use. But if you forget to trim it, it's okay. It will still give you a clean burn. We just recommend to trim before each use for best quality. 

What type of wax do you use?

• We use a soy and paraffin mix. (Yes, we will be updating and changing our wax later. TBA)

How long is processing time?

• As soon as you place an order, it will take 2-3 days before we can ship your item. However, we only ship on certain days!
• Some candles need to cure before they can be lit. Totally worth the wait!

Do you have any refund policies?

• Yes! If your candle shows up broken, contact us immediately and we will resolve it as soon as possible. 

How do you package your candles?

• We use biodegradable packing peanuts, shredded crinkle paper and virtually zero plastic! Our packing tape is even environmentally friendly!