Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–2 business days before shipping. During sales, holidays, or other busy periods, processing may take a little longer.

What is your refund or replacement policy?

If your candle arrives damaged, please contact us as soon as possible. We'll work with you to make it right. For additional information, please see our Refund Policy.

Why is my candle smoking or producing a large flame?

A wooden wick that is too long can produce a larger flame or excess smoke. Before each burn, trim your wick to approximately 1/8 inch and remove any loose or charred wood. Always burn your candle on a stable, heat-resistant surface and never leave a burning candle unattended.

How long should I burn my candle?

For the best burn, allow the wax to melt evenly across the surface during each use, and avoid burning your candle for more than 3 hours at a time.

Are your candles handmade?

Yes! Every Familiar Candle Co. candle is hand-poured in small batches using our signature wooden wicks and carefully selected fragrances.